Customer Care

For all enquiries please email us at
Please note during Covid-19 there will be unavoidable delays to our postage services
  • All domestic orders are shipped within 1-3 business days of receiving your order.
  • Standard shipping is free for orders over $200
  • Domestic orders under $200 are a flat rate shipping fee of $10
  • Domestic express shipping is available at a flat rate shipping fee of $15
  • International shipping is a flat rate of $25
  • You will be emailed once your order has been processed and again once posted with a tracking number
  • Please check your delivery address carefully as Vagary takes no responsibility for lost parcels or for incorrect details given
  • During holiday and busy periods, processing and shipping may be delayed


  • For a refund, please contact us within 10 days of receiving your purchase
  • After a return has been initiated with us, you will have a further 10 days for us to receive your return to be eligible for a refund.
  • Returns received after 10 days from being initiated will be given an exchange or credit. 
  • No refunds or exchanges are available on sale items unless faulty
  • All items must be in their original condition, tags still attached and unworn ready for re-sale.
  • Items will be inspected before a refund is given to the card/account in which you paid from.
  • Your original receipt is used as your proof of purchase.
  • Items must be returned in a waterproof/sealed bag and we recommend using a tracking service as Vagary is not responsible for any lost or damaged parcels.
  • Please email us for instructions to make a return.

Faulty Products

  • In accordance with consumer law, faulty products are classified as either received damaged or if a manufacturing fault has occurred.
  • Please note that items that are damaged as a result of wear and tear are not considered faulty.
  • Vagary products are all handmade in Bali and require extra care as they can be delicate. We recommend you follow the instructions on the swing tags for washing and general care.
  • A refund will be provided for faulty items after inspection.